Vulnerability Note VU#602734

Cisco default install of IBM Director agent fails to authenticate users for remote administration

Original Release date: 22 Jan 2004 | Last revised: 23 Jan 2004


Cisco IBM Director agent fails to authenticate users for remote administration.


Cisco voice products (e.g. CallManager, IP Interactive Voice Response, IP Call Center Express) that run on IBM servers install IBM Director agent to provide administrative management. The default installation of the IBM Director agent does not require authentication for performing remote administration.


A remote attacker could perform administrative functions without authenticating.



Quoting the Cisco Advisory:

    As the mitigation for the vulnerabilities is a repair script, a software upgrade is not required to address the vulnerabilities. However, if you have a service contract, and wish to upgrade to unaffected code, you may obtain upgraded software through your regular update channels once that software is available. For most customers, this means that upgrades should be obtained through the Software Center on Cisco's Worldwide Web site at

Apply Cisco Repair Script
Cisco has provided a repair script as a workaround until an upgrade is available. The repair script is available from:

Quoting from Cisco's Advisory:
    Cisco's repair script adds 3 levels of improved security to the Director agent:
    1. The Director agent no longer listens on TCP or UDP ports 14247 for remote connections from a Director Server. This change prevents the Denial of Service attacks described in the Impact section.[VU#721092]

    2. The repair script secures the Director agent such that even if port 14247 is reenabled, the Director agent still would not accept connections from any Director Server.

    3. The Director Agent executable files which are not necessary to the functioning of the program, yet provide high levels of access or control, are completely disabled by this repair script.
Please note that applying this repair script may cause adverse affects on production systems. For information, please refer to the Cisco Advisory.

Systems Affected (Learn More)

VendorStatusDate NotifiedDate Updated
Cisco Systems Inc.Affected-22 Jan 2004
If you are a vendor and your product is affected, let us know.

CVSS Metrics (Learn More)

Group Score Vector
Base N/A N/A
Temporal N/A N/A
Environmental N/A N/A



This was reported by the Cisco Systems Product Security Incident Response Team (PSIRT).

This document was written by Damon Morda.

Other Information

  • CVE IDs: Unknown
  • Date Public: 21 Jan 2004
  • Date First Published: 22 Jan 2004
  • Date Last Updated: 23 Jan 2004
  • Severity Metric: 14.93
  • Document Revision: 21


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