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Cisco default install of IBM Director agent fails to authenticate users for remote administration

Vulnerability Note VU#602734

Original Release Date: 2004-01-22 | Last Revised: 2004-01-23


Cisco IBM Director agent fails to authenticate users for remote administration.


Cisco voice products (e.g. CallManager, IP Interactive Voice Response, IP Call Center Express) that run on IBM servers install IBM Director agent to provide administrative management. The default installation of the IBM Director agent does not require authentication for performing remote administration.


A remote attacker could perform administrative functions without authenticating.



Quoting the Cisco Advisory:
As the mitigation for the vulnerabilities is a repair script, a software upgrade is not required to address the vulnerabilities. However, if you have a service contract, and wish to upgrade to unaffected code, you may obtain upgraded software through your regular update channels once that software is available. For most customers, this means that upgrades should be obtained through the Software Center on Cisco's Worldwide Web site at

Apply Cisco Repair Script

Cisco has provided a repair script as a workaround until an upgrade is available. The repair script is available from:

Note: The URL above requires a valid Cisco Connection Online (CCO) user account.
Quoting from Cisco's Advisory:
Cisco's repair script adds 3 levels of improved security to the Director agent:

    1. The Director agent no longer listens on TCP or UDP ports 14247 for remote connections from a Director Server. This change prevents the Denial of Service attacks described in the Impact section.[VU#721092]

    2. The repair script secures the Director agent such that even if port 14247 is reenabled, the Director agent still would not accept connections from any Director Server.

    3. The Director Agent executable files which are not necessary to the functioning of the program, yet provide high levels of access or control, are completely disabled by this repair script.
Please note that applying this repair script may cause adverse affects on production systems. For information, please refer to the Cisco Advisory.

Vendor Information


Cisco Systems Inc. Affected

Updated:  January 22, 2004



Vendor Statement

We have not received a statement from the vendor.

Vendor Information

The vendor has not provided us with any further information regarding this vulnerability.


Please see the Cisco Advisory.

If you have feedback, comments, or additional information about this vulnerability, please send us email.

CVSS Metrics

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This was reported by the Cisco Systems Product Security Incident Response Team (PSIRT).

This document was written by Damon Morda.

Other Information

CVE IDs: None
Severity Metric: 14.93
Date Public: 2004-01-21
Date First Published: 2004-01-22
Date Last Updated: 2004-01-23 20:36 UTC
Document Revision: 21

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