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CERT Coordination Center

Open Technology Real Services cross-site scripting vulnerability

Vulnerability Note VU#582879

Original Release Date: 2012-08-22 | Last Revised: 2012-08-22


Open Technology Real Services (OTRS) is susceptible to a cross-site scripting vulnerability.


Open Technology Real Services (OTRS) contains a cross-site scripting (CWE-79) vulnerability in the email body. An attacker may be able to load arbitrary script in the context of the user's browser when they view a specifically crafted email message.


    • <DIV STYLE="width: expression(alert('XSS'));">
    • exp/*<XSS STYLE='no\xss:noxss("*//*");xss:&#101;x&#x2F;*XSS*//*/*/pression(alert("XSS"))'>
    • <IMG STYLE="xss:expr/*XSS*/ession(alert('XSS'))">
    • <XSS STYLE="xss:expression(alert('XSS'))">
    • <HEAD><META HTTP-EQUIV="CONTENT-TYPE" CONTENT="text/html; charset=UTF-7"> </HEAD>+ADw-SCRIPT+AD4-alert('XSS');+ADw-/SCRIPT+AD4-
Additional details may be found in the OTRS advisory.


An attacker may be able to execute arbitrary script in the context of the user's browser.


Apply an Update
The OTRS advisory states:
This vulnerability is fixed in OTRS 2.4.13, 3.0.15 and 3.1.9 as well as in in OTRS::ITSM 3.1.6, 3.0.6 and 2.1.5. and it is recommended to upgrade to one of these versions.

Vendor Information


OTRS Affected

Notified:  July 13, 2012 Updated: August 22, 2012



Vendor Statement

We have not received a statement from the vendor.

Vendor Information

We are not aware of further vendor information regarding this vulnerability.

Vendor References

CVSS Metrics

Group Score Vector
Base 6.1 AV:N/AC:H/Au:N/C:P/I:C/A:N
Temporal 4.8 E:POC/RL:OF/RC:C
Environmental 4.8 CDP:ND/TD:ND/CR:ND/IR:ND/AR:ND



Thanks to Devon Kearns of Offensive Security for reporting this vulnerability.

This document was written by Jared Allar.

Other Information

CVE IDs: CVE-2012-2582
Date Public: 2012-08-22
Date First Published: 2012-08-22
Date Last Updated: 2012-08-22 12:05 UTC
Document Revision: 10

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