Vulnerability Note VU#875548

MicroPact iComplaints cross-site scripting vulnerability

Original Release date: 21 Jul 2014 | Last revised: 21 Jul 2014


MicroPact iComplaints contains a persistent cross-site scripting vulnerability.


CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

MicroPact iComplaints contains a persistent cross-site scripting vulnerability. The AddStdLetter.jsp file is vulnerable to script injection through the description parameter.


A remote attacker may be able to execute arbitrary script in the context of the end-user's browser session.


This issue has been patched in iComplaints version If you are unable to upgrade, please consider the following workaround:

Restrict access

As a general good security practice, only allow connections from trusted hosts and networks. Note that restricting access does not prevent XSS or CSRF attacks since the attack comes as an HTTP request from a legitimate user's host. Restricting access would prevent an attacker from accessing the iComplaints interface using stolen credentials from a blocked network location.

Vendor Information (Learn More)

VendorStatusDate NotifiedDate Updated
MicroPactAffected21 May 201410 Jul 2014
If you are a vendor and your product is affected, let us know.

CVSS Metrics (Learn More)

Group Score Vector
Base 4.9 AV:N/AC:M/Au:S/C:P/I:P/A:N
Temporal 3.8 E:F/RL:OF/RC:UR
Environmental 1.0 CDP:N/TD:L/CR:ND/IR:ND/AR:ND



Thanks to Michael Rutkowski of Merlin International for reporting this vulnerability.

This document was written by Todd Lewellen.

Other Information

  • CVE IDs: CVE-2014-2971
  • Date Public: 21 Jul 2014
  • Date First Published: 21 Jul 2014
  • Date Last Updated: 21 Jul 2014
  • Document Revision: 9


If you have feedback, comments, or additional information about this vulnerability, please send us email.